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Privacy Policy

Effective Date: 30th, May 2025

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EdgeCraft Wānaka (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 2020 (NZ). This policy outlines how we collect, use, store, and disclose your personal information when you interact with us — online, in person, or via third-party platforms like Wix.

 

1. What Personal Information We Collect

We may collect the following types of personal information when you book a service, contact us, or visit our website:

  • Full name

  • Contact details (email address, phone number, physical address)

  • Payment details (handled securely via third-party payment platforms; we do not store full card numbers)

  • Booking preferences and service history

  • Pickup/drop-off address (if selected)

  • Any additional information you choose to provide

 

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you via our website booking forms or contact forms

  • When you communicate with us via email, phone, or social media

  • Automatically through our website (cookies, analytics tools like Wix Analytics or Google Analytics)

 

3. Why We Collect Your Information

We collect and use your information to:

  • Provide our ski tuning and related services

  • Manage your booking and communicate updates

  • Process payments and send invoices

  • Offer customer support and respond to enquiries

  • Improve our services and tailor user experience

  • Send important service updates, promotions (only with consent), or feedback requests

 

4. Sharing Your Information

We only share your personal information when necessary and with trusted third parties, including:

  • Wix (our website and booking platform provider)

  • Payment processors (e.g., Stripe or Wix Payments)

  • Service providers involved in delivering our offerings (e.g., pick-up couriers if applicable)

We do not sell or rent your information to third parties.

 

5. Storing and Protecting Your Information

Your personal information is stored securely on password-protected platforms and is only accessible to authorised team members. We retain your information only for as long as needed to fulfil the purpose it was collected for, or as required by law.

 

6. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or outdated details

To make a request, please contact us using the details below.

 

7. Cookies and Website Analytics

We use cookies to understand how visitors interact with our website and improve our online services. Cookies may track browsing behaviour, time spent on pages, and device type. You can control or disable cookies through your browser settings.

 

8. Your Rights Under the Privacy Act

You have the right to:

  • Know why your personal information is being collected

  • Access and request correction of your personal information

  • Complain to the Office of the Privacy Commissioner if you believe your data has been mishandled

More details at: www.privacy.org.nz

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect when posted on our website with the updated date.

 

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

EdgeCraft Wānaka
Email: info@edgecraftwanaka.com
Phone: +64 27 314 2790
Location: Wānaka, New Zealand

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